HelpStar 2012 Technical Specifications
- Deployment Server
- Web Server
- Database Server
- HelpSTAR Client
- Web Portal
- Mail Server
- Mobile
- Sharepoint
| Components | Minimum Requirements | Recommended Requirements |
|---|---|---|
| Computer and Processor | 1 Gigahertz (GHz) processor or Higher | 2 Gigahertz (GHz) Dual Core Processor or Higher |
| Memory | 2 Gigabyte (GB) Ram or Higher | 4 Gigabyte (GB) Ram or Higher |
| Hard Disk | 4 Gigabyte (GB) | |
| Display | 1024 x 768 or Higher Resolution at 96 DPI | 1280 x 1024 Resolution at 96 DPI |
| Operating System | Windows Server 2003 with SP2 (32 bit or 64 bit) Windows Server 2008 (32 bit or 64 bit) or Windows Server 2008 R2 |
|
| Display | Window Installer 4.5 If installing the console the following software will be installed:.Net 3.5 Runtime, MDAC 2.6 |
| Components | Minimum Requirements | Recommended Requirements |
|---|---|---|
| Computer and Processor | 1 Gigahertz (GHz) processor or Higher | 2 Gigahertz (GHz) Dual Core Processor or Higher |
| Memory | 4 Gigabyte (GB) Ram or Higher | 8 Gigabyte (GB) Ram or Higher |
| Hard Disk | 2 Gigabyte (GB) | |
| Display | 1024 x 768 or Higher Resolution at 96 DPI | 1280 x 1024 Resolution at 96 DPI |
| Operating System | IIS 5.1, 6.0, 7.0, 7.5 Windows XP Professional with SP3 Windows Server 2003 with SP2 (32 bit or 64 bit) Windows Server 2008 (32 bit or 64 bit) or Windows Server 2008 R2 |
|
| Display | Window Installer 4.5 If installing the console the following software will be installed:.Net 3.5 Runtime, MDAC 2.6 |
| Components | Minimum Requirements | Recommended Requirements |
|---|---|---|
| Database Management System | SQL Server 2005 (Express, Standard, Workgroup and Enterprise Edition) SQL Server 2008 (Express, Standard, Workgroup and Enterprise Edition) SQL Server 2008 R2 (Express, Standard and Enterprise Edition) Note: SQL server should be set at "Case Insensitive" and "Dictionary Sort" SQL Server FullText Search Service must be running as a pre-requisite for HelpSTAR Search Engine Functionality. |
|
| Computer and Processor | 2 Gigahertz (GHz) Processor or Higher | 2 Gigahertz (GHz) Dual-Quad Core Processor |
| Memory | 4 Gigabyte (GB) Ram or Higher | 12 Gigabyte (GB) Ram |
| Hard Disk | 2 Gigabyte (GB) Initial Space for Installation | |
| Operating System | Windows Server 2003 with SP2 (32 bit or 64 bit) Windows Server 2008 (32 bit or 64 bit) or Windows Server 2008 R2 |
|
| Other | Net BEUI, TCP/IP, IPX/SPX, SQL Server FullText Search Service |
|
| Components | Minimum Requirements | Recommended Requirements |
|---|---|---|
| Computer and Processor | 1 Gigahertz (GHz) Processor or Higher | 2 Gigahertz (GHz) Dual Core Processor, 3 Gigahertz (GHz) Single Core Processor or Higher |
| Memory | 1 Gigabyte (GB) Ram or Higher | 2 Gigabyte (GB) Ram or Higher |
| Hard Disk | 1 Gigabyte (GB) | |
| Display | 1024 x 768 or Higher Resolution at 96 DPI | 1280 x 1024 Resolution at 96 DPI |
| Operating System | Windows XP SP3 Windows Vista Windows 7 |
|
| Other | Window Installer 4.5 HelpSTAR will install the following software if it is not already installed:.Net 3.5 Runtime MDAC 2.6 Crystal Reports 11.5 |
| Deploy | End User Requirement | Support Technician Requirements |
|---|---|---|
| Web Browser | Internet Explorer 6.0 or Higher Apple Safari 4.0.5 or Higher Mozilla Firefox 3.0 or Higher Google Chrome 4.0.223 or Higher |
Internet Explorer 7.0 or Higher Apple Safari 5.0.3 or Higher Mozilla Firefox 3.6.3 or Higher Google Chrome 5.0.375 or Higher |
| Display | 1024 x768 Resolution or Higher at 96 DPI |
| Supported | ||
|---|---|---|
| Supported E-mail Server | Microsoft Exchange 2000, 2003, 2007, 2010 Novell GroupWise |
|
| Supported E-mail Protocol | MAPI, SMTP & POP3, SMTP & IMAP |
| Device | Browser | |
|---|---|---|
| iPhone | Apple Safari 3.1.2 & Higher | |
| Android | Android Web Browser 2.3 | |
| Blackberry | Blackberry 6 & Up |
| Requirements |
|---|
| SharePoint Server 2010 |
| SharePoint Foundation 2010 |
