Software publisher picks HelpSTAR to get a better picture of help desk operation Corel is one of the top packaged software companies in the world. The company has 400 people at its headquarters in Ottawa - the capital of Canada - plus more in the US, Europe and other parts of the world. But its ticket-management system couldn't show what was happening in IT support. So Corel switched to HelpSTAR help-desk software, customizing it to automatically dispatch service requests to the right technician. Now Corel's managers can see a graphical dashboard, plus detailed reports, that give a clear picture of the help desk operations.
		California hospital uses HelpSTAR to keep operations running smoothly 24/7 The Community Hospital of the Monterey Peninsula provides non-profit healthcare for the picturesque coastal area of California 120 miles south of San Francisco. With 2,059 employees, the hospital has more than 1,300 PCs running Microsoft Windows, Office, and specialized medical applications. The help desk gets more than 1,000 requests a month, and this number is growing.
		HelpSTAR Helps Build Unified Support Team Butler Manufacturing Company is a building-solutions company providing the design, manufacture, and marketing of metal building systems for commercial construction. The firm's success rests on a strong foundation of IT systems used every day by its people. But support was dispersed in various groups, and hard for end users to find. To bring everyone together, the company selected HelpSTAR help desk software. And to guarantee a smooth move, Butler asked HelpSTAR to draw up a blueprint and train the IT team on the new procedures. Today, end users, support reps, IT staff, and managers are all at home with the new system.
		HelpSTAR Creates ‘Star’ Customer Help Desk, Tracks Support Time, for Book Software Vendor When BookMaster North America decided that spreadsheets were inadequate for managing support services related to the firm’s book publishing and distribution software, the company turned to HelpSTAR’s help desk application for assistance.
		Fast-Growing Electric Utility Upgrades to HelpSTAR for Better Tracking and More Detailed Reports The Withlacoochee River Electric Cooperative (WREC) operates just north of Florida's bustling Tampa Bay, one of the country's fastest-growing regions. Every month, more customers arrive in the utility's service area. With 375 end users scattered across multiple locations, WREC provides help desk support for PC, mainframe, and network operations.
		Minnesota Agency Cuts Service Requests 30% with HelpSTAR’s Automated Help Desk Software Today HelpSTAR’s help desk software logs service calls, archives all work records, and provides reporting tools that are used to identify and remediate chronic problems to prevent recurrences. These tools have enabled DDS to slash trouble call volume by nearly 30%, thereby increasing both user and IT staff productivity.
		FAA's Civil Aviation Registry Keeps PCs ‘Flying’ with HelpSTAR Piloting the Group's Help Desk At the Federal Aviation Administration's Civil Aviation Registry in Oklahoma City, a malfunctioning PC or printer must be fixed promptly to prevent critical work on civil aircraft registrations and pilot certifications from grinding to a halt.
		Queen Mary 2 to sail with HelpSTAR onboard Cunard uses HelpStar software from Help Desk Technology Corp. in Toronto to run an internal help desk at corporate headquarters in Miami, and the line decided to use the same technology at sea.
		Time Warner division moving to latest HelpStar software The new version of Toronto-based Help Desk Technology Corp.'s software, HelpStar 8.0, will help Time Warner Cable track its IT equipment from purchase to the end of the product life cycle, helping streamline an already existing process.
		Using HelpSTAR for Better Management Three years ago, the IT department at American Airlines Federal Credit Union, Dallas, tracked all help desk calls manually on a 2' x 3' whiteboard with space for no more than 45 requests. Since then, American Airlines FCU has automated the process with HelpSTAR, ensuring a timely response to computer equipment problems experienced by any of the 475 users in its 40 branches.
		University Gets an ‘A’ in Help Desk Operation by Using HelpSTAR to Manage PC Service Efforts Until 2002, the University of Hartford had no centralized system for handling computer malfunction calls from some 8,000 faculty, staff, and full-time and commuter students. End users lacked a clear procedure for making service requests, and technicians lacked the tools they needed to log and manage their work assignments efficiently. Then the IT staff established a help desk to oversee the effort and deployed HelpSTAR software to record, prioritize and track all trouble calls.