HelpSTAR

More than just a Help Desk Software

Some companies have setups that are a little more complex than others have, and some companies have setup or getting started questions. In these instances, HelpSTAR offers effective, efficient assistance from one of our highly skilled consultants. We offer a variety of support options to suit your budget.

David Mayeux of GDF Suez Energy North America: Training has been beneficial every year.
Josh Whaley of Big Lots: Was extremely impressed with the consultant's depth of knowledge.
Jim Petterson of Security Title Guaranty: Enjoyed the hands on training.
Mannuel Houellmont of Flexi Compras: Found HelpSTAR's Onsite Very Professional, and made a Big Difference.
Eric Euting of Actuant Corporation: Training was a great opportunity.
Christine Craig of Civilian Personal Management Services: Thought the HelpSTAR Consultant was helpful and well prepared.
Chris Kaetzel of Idaho Transportation Department: Onsite Consulting helped get the ball rolling.
Christel Bridges of North Western University Law School Enjoyed the Hands on Experience of HelpSTAR Training.
Rod Reed of Idaho Transportation Department: Found HelpSTAR's Onsite helped with their business process.

Classroom Training

A four-day, hands-on seminar is hosted several times per year by extremely qualified ITIL certified HelpSTAR consultants . The seminar focuses on:

  • ITIL best practices for the service desk
  • Achieving control over your service desk software challenges
  • Insider tips and tricks
  • Advanced topics
  • Peer interaction and networking
  • Social evening
  • Hands-on experience; learn with the trainers on a personal computer, so you can try while they train
  • More Information

Onsite / Web Consulting

Our Professional Services Team consists of experienced ITIL Help Desk Software Consultants who have worked with a wide variety of clients to ensure that they get the most out of HelpSTAR in their environment. A typical agenda includes:

  • Review of your HelpSTAR setup
  • Resolving common help desk issues such as improving communication with end users
  • Review of your help desk workflow
  • Setting up a more effective knowledgebase
  • Training in advanced HelpSTAR features such as Business Rules, Asset Management and User Defined Fields
  • More Information


 

Reliable Help Desk Software
Copyright 2010 Help Desk Technology International Corporation
Support Hours:
8:30 a.m. to 8:00 p.m. EST
Toll Free: 1.800.563.4357