Onsite / Web Consulting

Using desk-to-desk technology (and the telephone), our trainers provide a training program suited to your requirements.
Working through a pre-approved agenda, our consultants will cover required topics such as:

• Service Request basics
• Advanced HelpSTAR features such as User Defined Fields, Reporting and Business Rules
• Service desk best practices and SLA tracking
• Training for Support Reps, Managers and Administrators

Software is a tool. Effective implementation turns it into a solution.

We provide consulting services in (service-oriented) process design, as well as HelpSTAR implementation and training. The underpinning foundation of HelpSTAR is a management philosophy that focuses on:

• Optimization of resources deployment
• Performance Measurement
• Setting service level expectations with an alert mechanism for impending breaches