Our Company
Help Desk Technology International Corporation
As one of the helpdesk industry pioneers, HelpSTAR has been developing and marketing help desk software since 1988. As technology has evolved, our products have advanced in tandem. Originally developed on a mini computer, HelpSTAR evolved to DOS machines, LANs and then the World Wide Web.
Help Desk Technology International Corporation is one of the world's leading providers of Help Desk Software that targets organizations in the IT industry and other sectors. HDTIC has been providing Help Desk solutions to companies across North America and around the world since 1988.
Our Clients
With over 3,500 clients worldwide, our Platinum Client List attests to a high degree of satisfaction, and to the fact that whatever challenges new architectures bring, we'll be there to leverage existing and new technologies, to empower end users with self-service capabilities and to help managers to optimize service delivery.
HDTIC enables its customers to improve their competitiveness, efficiency and profitability by enhancing the ability of organizations to retain the knowledge and processes developed by its employees in a single organized source.
Distinctions
2009
Fred Beisse featured HelpSTAR in his text book A Guide to Computer User Support for Help Desk and Support Specialists, 4th Edition - Cengage
2008
Winner of the WindowsITPro Reader's Choice Award
2006
Winner of the WindowsITPro Reader's Choice Award
2005
Winner of the WindowsITPro Reader's Choice Award
2004
Co-Winner of the WindowsITPro Reader's Choice Award
2003
Susan Sanderson featured HelpSTAR in her text book Introduction to Help Desk Concepts and Skills - McGraw Hill
Demos Personalized
Demo
What Makes Us Unique?
Help Desk Software & ITIL
Questions about ITIL and best practices? HelpSTAR has ITIL Certified Consultants that can answer all of your questions.

