What Sets Us Apart From Other Help Desk Software?

JumpSTARt Training: Personalized One-on-One Sessions

Our ITIL certified consultants deliver JumpSTARt sessions to all new clients, helping you to adapt HelpSTAR into your service desk. These sessions will prove invaluable in implementing HelpSTAR at your organization.

HelpSTAR is great for companies who don’t want to spend hundreds of thousands of dollars in consulting and keeping consultants onboard to configure and maintain the system. We can jump right in, and we guarantee that you will receive a solution without a full-time consultant onboard.

Client Success Management

We're here to make sure you're a happy HelpSTAR client.

Our service doesn't end once you've paid for the product. We have a dedicated team of Client Success Managers, ensuring that you get the most from your investment in HelpSTAR. Overall, we stay on top of everything that is happening with our clients.

HelpSTAR Enterprise

Help Desk Software / Service Desk Software

HelpSTAR is an award-winning, completely customizable, service desk software that both simplifies and reinvents the idea of business process management. If your company is looking for service management solutions to streamline and create more efficient problem management, change management, configuration management and/or knowledge management, look no further. With an easy-to-use interface, HelpSTAR can automate controlled workflows, monitor SLA response times and send customizable end-user notifications. Out-of-the-box reporting tools provide a detailed way of assessing the efficiencies of your IT support and help desk activities.

HelpSTAR's help desk software supports ITIL for best-practice service level management—we can help you with everything from problem and incident management, to service level agreements (SLA), to reporting and data analysis.

• Technical Specifications
• View Feature Demos
• Feature List

HelpSTAR Multi-Division

Help Desk Solution

This is the newest edition of HelpSTAR. This version provides a service desk platform to large multi-divisional business enterprises.

With Role Based Access Control, exclusive to Enterprise Multi-Division, HR or IT can route requests with special privacy privileges, assuring that only those who should have access are alerted with this easy-to-assign feature.

 

 

 

 

• Technical Specifications
• View Feature Demos
• Feature List

Web Portal

End User / Support Rep Web Portal

The End User Web Portal is an 'efficiency powerhouse' for your help desk. It is one of the most effective tools for cutting costs, boosting employee productivity, and increasing end-user satisfaction. The End User Web Portal can be customized to match the look of your website.

Support reps can also use HelpSTAR from a browser with an interface that is virtually identical to the Windows-based version of HelpSTAR.

• View the Demo
• User Specifications