HelpSTAR 2010 Technical Specifications
Download PDF | Download Windows Installer 4.5
| Components | Minimum Requirements | Recommended Requirements |
|---|---|---|
| Computer and Processor | 1 Gigahertz (GHz) processor or Higher | 2 Gigahertz (GHz) Dual Core Processor or Higher |
| Memory | 2 Gigabyte (GB) Ram or Higher | 4 Gigabyte (GB) Ram or Higher |
| Hard Disk | 2 Gigabyte (GB) | |
| Display | 1024 x 768 or Higher Resolution at 96 DPI | 1280 x 1024 Resolution at 96 DPI |
| Operating System | Windows Server 2003 with SP2 (32 bit or 64 bit) Windows Server 2008 (32 bit or 64 bit) or Windows Server 2008 R2 |
|
| Other | Window Installer 4.5 If installing the console the following software will be installed: .Net 3.5 Runtime MDAC 2.6 |
|
| Components | Minimum Requirements | Recommended Requirements |
|---|---|---|
| Computer and Processor | 1 Gigahertz (GHz) processor or Higher | 2 Gigahertz (GHz) Dual Core Processor or Higher |
| Memory | 2 Gigabyte (GB) Ram or Higher | 8 Gigabyte (GB) Ram or Higher |
| Hard Disk | 2 Gigabyte (GB) | |
| Display | 1024 x 768 or Higher Resolution at 96 DPI | 1280 x 1024 Resolution at 96 DPI |
| Web Server | IIS 5.1, 6.0, 7.0, 7.5 Windows XP Professional with SP3 Windows Server 2003 with SP2 (32 bit or 64 bit) Windows Server 2008 (32 bit or 64 bit) or Windows Server 2008 R2 |
|
| Other | Window Installer 4.5 HelpSTAR will install the following software if it is not already installed: .Net 2.0 MDAC 2.6 |
|
| Components | Minimum Requirements | Recommended Requirements |
|---|---|---|
| Database Management System | SQL Server 2005 (Express, Standard, Workgroup and Enterprise Edition) SQL Server 2008 (Express, Standard, Workgroup and Enterprise Edition) SQL Server 2008 R2 (Express, Standard and Enterprise Edition) Note: SQL server should be set at "Case Insensitive" and "Dictionary Sort" |
|
| Computer and Processor | 1 Gigahertz (GHz) Processor or Higher | 2 Gigahertz (GHz) Processor or Higher |
| Memory | 4 Gigabyte (GB) Ram or Higher | 12 Gigabyte (GB) Ram |
| Hard Disk | 2 Gigabyte (GB) Initial Space for Installation | |
| Operating System | Windows Server 2003 with SP2 (32 bit or 64 bit) Windows Server 2008 (32 bit or 64 bit) or Windows Server 2008 R2 |
|
| Other | Net BEUI, TCP/IP, IPX/SPX, SQL Server FullText Search Service | |
| Deploy | Minimum Requirements | Recommended Requirements |
|---|---|---|
| Computer and Processor | 1 Gigahertz (GHz) Processor or Higher | 2 Gigahertz (GHz) Dual Core Processor, 3 Gigahertz (GHz) Single Core Processor or Higher |
| Memory | 1 Gigabyte (GB) Ram or Higher | 2 Gigabyte (GB) Ram or Higher |
| Hard Disk | 1 Gigabyte (GB) | |
| Display | 1024 x 768 or Higher Resolution at 96 DPI | 1280 x 1024 Resolution at 96 DPI |
| Operating System | Windows XP SP2 Windows Vista Windows 7 |
|
| Other | Window Installer 4.5 HelpSTAR will install the following software if it is not already installed: .Net 3.5 Runtime MDAC 2.6 Crystal Reports 11.5 |
|
| Deploy | End User Requirements | Support Technician Requirements |
|---|---|---|
| Web Browser | Internet Explorer 6.0 or Higher Apple Safari 4.0.5 or Higher Mozilla Firefox 3.0 or Higher Google Chrome 4.0.223 or Higher |
Internet Explorer 7.0 or Higher Mozilla Firefox 3.6.3 or Higher Google Chrome 5.0.375 or Higher |
| Display | 1024 x 768 Resolution or Higher at 96 DPI | |
| Supported | |
|---|---|
| Supported E-mail Server | Microsoft Exchange 2000, 2003, 2007, 2010 Novell GroupWise |
| Supported E-mail Protocol | MAPI, SMTP & POP3, SMTP & IMAP |
Copyright 2012 Help Desk Technology International Corporation
Support Hours:
8:30 a.m. to 8:00 p.m. EST
Toll Free: 1.800.563.4357
8:30 a.m. to 8:00 p.m. EST
Toll Free: 1.800.563.4357