Lynn Parrish, Acquisition Manager
Tom Perkins, Manager of Participation Systems

Metro-Goldwyn-Mayer Inc. is an independent, privately-held motion picture, television, home video, and theatrical production and distribution company. MGM needed a product that would help them track all their requests and assets with an interface that was easy, familiar and intuitive.

Duncan Erb, Program Manager

Keane Inc. is an IT services firm that partners with businesses and government agencies to optimize IT investments. Keane partners with major companies across key industries such as banking and financial services, insurance, manufacturing, retail, telecommunications, travel and hospitality, health care, life sciences, transportation and energy and utilities.

Charlton Dimitriou, System Engineer

Reuters, a financial market data provider that issues reports from around the world to newspapers and broadcasters, was looking to move away from its homegrown help desk software to one that was easy for their end users to understand yet powerful enough to generate detailed reports.

Suzanne Dorsch, PC Network Integrator

ATK, is a premier aerospace and defense company with more than 17,000 employees in 21 states. After upgrading to HelpSTAR2008 with its new intuitive interface, ATK is implementing HelpSTAR to every department.

David Mayeux, Help Desk Manager

A proud member of the SUEZ group of companies, SUEZ Energy North America is uniquely positioned to create value for its customers throughout the energy value chain. SUEZ Energy North America started using HelpSTAR back in mid 2006 and still finds HelpSTAR's features invaluable and our customer service exemplarily.

Christel Bridges, IT Director

Northwestern Law empowers students to meet the challenges of the complex, competitive, and ever-changing legal and business worlds. Northwestern Law has been using HelpSTAR for over 4 years and was able to expand their team and funding based on reports from HelpSTAR's SQL based database.

Mike Plambeck, Support Desk Team Lead

Fountain Tire is a mid-sized company based out of Alberta, Canada. They have over 150 stores that specialize in car, truck, & specialty tires; they also provide other automotive services. Fountain Tire needed to manage their resources for support, education and follow up of a new system, and HelpSTAR has helped them manage this in a coherent way.

Franklin Armstrong, Network Technician

Douglas County, located in Northwestern Nevada, needed a better help desk solution that would meet their needs. HelpSTAR not only met the needs of the IT Department, but also met the needs of other departments in the county such as: Human Resources, Facilities and Communications.

Lynn Pryor, IT Manager

Alcan Cable, is a leading supplier of bauxite, alumina and aluminum; and a top-ranked provider of engineered and packaging materials. After purchasing HelpSTAR2008 our Support Staff worked with Alcan to configure HelpSTAR to meet their specific needs as well as teach them how to customize the application for their company.

Leandro DaSilva, Help Desk Manager

Founded in 1907, Bessemer Trust is a wealth management and investment advisory firm that has been ranked by FundFire as the number one private wealth management firm in the United States.

Mark Ellis, Technical Support Manager

Wesco, an electrical distributor in Pittsburgh, looked at over 30 help desk solutions to find an easier way for their end users to monitor their tickets. In Mark Ellis' search he found that and a lot more in HelpSTAR.

Tom Wenger, Support Analyst

Marine Credit Union is a full service financial insitution that offers a variety of products and services to meet their clients financial needs. Marine Credit Union was using several different products to manage their help desk. They chose HelpSTAR to bring everything together as their one end all solution.