Auto Discovery

HelpSTAR’s Auto Discovery utility can gather inventory information about the workstations on your LAN. It may be run from a line in your login script and will scan in the background at the lowest process priority, so it will not affect your end users.
The utility will scan your workstations for both hardware configuration and software. The information gathered is automatically imported into the system and can be viewed by support reps when diagnosing a problem with the user’s PC. Managers can also use this information to determine workstation configurations and manage software license compliance. Machines can also be scanned via HelpSTAR’s Web interface to allow technicians to gather data from remote PC’s.

Once a workstation has been allocated to a user (or the user’s department or company), if the workstation causes a problem then the user may open a service request and associate the workstation with it.
Managers can run workstation reports to identify their organization’s most troublesome workstations, or those that have incurred the highest support costs. This information can be used to service or replace problem workstations, schedule maintenance visits, rotate spare equipment, etc.

For more focused analysis, you can create custom queries based on the workstations that have been audited. The query ‘templates’ can be named and saved for private use, allowing them to be quickly run whenever required.

Query results can be exported as a comma delimited .csv file for opening in an Excel spreadsheet.